Microsoft ActiveSync questions & answers

Set up the connection between Windows PCs and Windows smartphones
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Answer by Akash Shah

It is unclear if you will find Microsoft ActiveSync on the Windows Mobile Getting Started CD included in the box for the Sony Ericsson Xperia X2 phone. You may need to check the contents of the CD or refer to the device's user manual for information on syncing and connectivity options.

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Question by Guest
315 views
December 20, 2010

How can I undo the sync, so that I can get back my contacts that were deleted by replacing the empty device information?

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Answer by Pete Clapp

You can't "undo the syncing" process, but you can restore the data easily using Microsoft ActiveSync. Just connect the device to your computer, launch the software and click Backup/Restore from the Tools menu. Select Restore Now from the Restore tab and select the contacts from the backup list that appears. Click OK and then press Restore. For further details, I recommend you check the official support page.

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Question by Lloyd Choto
332 views
December 13, 2008

I have a copy of Microsoft ActiveSync and I intend to use it with my O2 XDA Pocket PC phone. I don't have the sync cable, so when I try to use infra-red it doesn't connect. It keeps on saying "Connecting" for a long time. Also, when I used an XDA Exec with the sync cable, I found out that there is no program to use the PC to write messages or to call from the PC like you can with Motorola, Sony Ericson, and Nokia devices.

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Answer by Pete Clapp

In order to fix the problem I recommend you update the drivers of the infrared receiver. You should find them on the manufacturer's website. Unfortunately, there isn't a program that will allow you to write messages or make calls from your PC. You can only sync the device using Microsoft ActiveSync.

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Question by Richard Jones
391 views
April 13, 2008

Software Informer authoritativley advises that the latest version is 6.20.182.0, yet the download link leads to a microsoft page from which V4.5096.0 can be downloaded. Where is V6.20.182.0? or is there an error?

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Answer by Guest

Apparently, Software Informer is not taking OS compatibility into account. 4.5 is the latest (maybe the last) version of ActiveSync for Windows XP SP2. The higher numbered (4.9, 6+) are embedded in (or updates for) Windows Vista.

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